Support - Summit Hosting : Summit Hosting

Real Help From Real People

When you contact Summit Hosting, you’ll always receive a response from a real person.
You won’t ﬁnd any automated support here.

OS Patching and Updates

We handle all of the server operating system updates so you don’t have to worry about
maintaining a server! We also test each update before it goes live to ensure it doesn’t
negatively affect your server.

Limitless Growth

We’re in it for the long run so you’ll never have to worry about outgrowing us. Our solutions are powerful enough to run your business now and ﬂexible enough to shift as your unique needs change while your company grows.

Android, Windows and iOS Access

With Summit Hosting, you can access your data from a remote desktop using any device, including Mac, Windows, Android and iOS.

We Host ThirdParty Applications

We’re able to host and integrate any 3rd-party application on the market as long as it meets our guidelines – simply ask a member of our team about the application you need.

Multi-Secure Login

We automatically backup your data each night and retain these backups for 15 days. We have the ability to hold backups for longer if needed; however, most customers choose the latest backup. Also, we never charge to restore ﬁles for our active customers.

Nightly Backups Retained for 15 Days

Server Redundancy

To ensure maximum uptime, our servers are fully redundant. This means if one fails, the other server will kick in so you can keep working without interruption.

Remote Backups for Recovery

We hold all copies of backups in a secure, remote data center. Each night, these backups are encrypted and duplicated in our storage vault for disaster recovery, if needed.

Our Physical Plant is Secure

Summit Hosting provides the best new technology for our customers and own all of our reliable equipment. We currently use Windows 2016 and 2019 servers in our environment, and only use solid state drives (SSDs) for storage.

I had been experiencing a number of glitches with our former system. Summit Hosting staff were able to remedy them all in less than 15 min from the time I put in an online ticket. Could not be happier with their response time.

Ann V.

Great Lakes Food uses Summit for QuickBooks. They gave us awesome support and responded almost immediately. Thanks!

Tom M.

We recently had to quickly gain access to our files, after we realized a previous employee was the only one who had access. We responded to an email from Summit in 2018, hoping to get a response within 2 days. They responded within 5 min …

Angela M.